Refund policy

HOMEZY – Return & Refund Policy

Last updated: 15 August 2026

At HOMEZY, we want our customers to have a reliable and satisfactory shopping experience. If you receive a damaged, defective, incorrect, incomplete, or significantly different product, you may contact us for a return, replacement, or refund, subject to the conditions below.

1. Eligibility for Returns

A return or replacement may be requested when:

  • The product arrives damaged.
  • The product is defective or does not function as described.
  • You received an incorrect product.
  • A product or accessory included in the order is missing.
  • The product is significantly different from its description on our website.

2. Return Period

Return or replacement requests must be submitted within 7 days from the date of delivery, unless a different return period is specifically mentioned on the relevant product page.

3. How to Request a Return

Please contact HOMEZY through:

Email: homezyonlineindia@gmail.com
Phone: +91 88917 09119
Website: homezyindia.shop

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Video showing the issue, (Unboxing Video)

For defective electronic or electrical products, a video demonstrating the defect may be required.

4. Product Condition

Where applicable, returned products should include:

  • Original packaging
  • Accessories
  • Manuals
  • Warranty cards
  • Other items supplied with the product

Products damaged due to misuse, accidental damage, improper installation, unauthorized repair, alteration, or normal wear and tear may not qualify for return.

5. Damaged Products

If your package appears damaged at the time of delivery, please take photographs or record a video of the package before opening it.

If the product inside is damaged, contact HOMEZY as soon as possible.

6. Refunds

After receiving and inspecting the returned product, HOMEZY will determine whether the return or refund request is approved.

If approved, the refund will be processed using the applicable payment method.

For Cash on Delivery orders, HOMEZY may request bank account or UPI details to process an approved refund.

7. Replacement

Where appropriate, HOMEZY may offer a replacement instead of a refund.

Replacement is subject to product availability.

8. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, consumable, personalized, or other applicable restrictions. Any applicable restriction will be mentioned on the relevant product page.

9. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible.

10. Contact

HOMEZY
Mudickal P.O., Perumbavoor
Ernakulam, Kerala, India – 683547

Email: homezyonlineindia@gmail.com
Phone: +91 88917 09119
Website: homezyindia.shop